Predictive Dialler:---   

Predictive Dialler. systems that automatically place outbounds calls and deliver answered calls to agents; they are the key to using your sales force time as efficiently as possible in your outbound call centre.

Predictive Dialler uses sophisticated software algorithms to maximise the productivity and efficiency of outbound contact centre campaigns

Worldcallshop not only automates the handling of failed calls but also offers: Campaign Development Tools, Predictive Dialing, Call Processing Facilities, Use of Cadence, Frequency & Voice Detection Algorithms, Real-Time statistics & Reporting supporting Remote (Web Based) monitoring, etc all designed to maximize agent productivity and enhance the overall efficiency of your contact center.

Benefits:-

• Recognizable business criteria – Individual management goals for each campaign.
• Accurate call monitoring - Lower abandonment, more readily available resources and stricter compliance with service level agreements.
• Increased efficiency - Accurate algorithm calculation and fast adjustment.
• Productive contact - Different contact modes applicable in different scenarios, such as B2B and highly targeted campaigns.
• More successful contacts - Adherence to contact time of day restrictions.
• Increased dial list penetration - Option to play a recorded message when an answering machine is detected
• Outbound regulation compliance - Including those imposed by the Direct Marketing Association, OfCom and the Telephone Preference Service.

   

Features:-                                                                                                                                                                                                      

• Advanced dialing systems connecting to the agent at the shortest time.
• Configurable algorithm :- The software algorithm can be adjusted on project per basis.
• Activity Reports :- call activity is monitored up to the point of the telephonic ring.
• Lean sampling set :- Only the portion of the agent statistics relevant to each project is included in the algorithm 
• Optimized to minimize the wait time of agents between live calls, supports Answering Machine and S.I.T. Frequency Detection.
• Flexible architecture allows the user to concurrently operate campaigns in:
• Predictive, Automatic or Manual Modes.
• Runs multiple campaigns simultaneously.
• Each campaign can be assigned its own unique set of agent scripts & call disposition codes .
• 100 % digital recording of conversations.
• Supports three-way conferencing or agents can transfer calls.
• Faciliates Call Processing Features such as dial, answer, transfer, hold, conference and record calls.
• Provides Carrier Switch CDR Reconciliation Reports both agent and campaign wise using industry standard Crystal Reports.
• Do not call list applied to single or multiple campaigns.
• Supports Remote (Web based) monitoring of real time traffic and statistics.
• Can be integrated with host or legacy database systems via its flexible interface.
• Database can work standalone or merge with the Customer's existing Client database.
• Provides 24x7 tech chat support to customers over 20 countries.
• Monitors actively your online calls, bandwidth and carrier Gateway status remotely.